Pulseway's Network Operations Center (NOC)
services provides path to increased profitability and rapid growth

ACCELERATE GROWTH

Bring on new, large customers or introduce 24x7x365 services rapidly without hiring new staff

Add "burst capacity" for high-value project work or seasonal increases

DELIVER THE HIGHEST QUALITY SERVICES

Securely streamline account activation, enrollment and billing, as well as access reports

Enroll your endpoints into the appropriate service level on a mix-and-match basis to best meet business needs

Maintain complete control over end-user interactions

Access Pulseway's best practice monitoring set and troubleshooting methodology

INCREASE PROFITABILITY

Offer new revenue-generating services like 24x7x365 monitoring

Reduce service delivery costs

Lower delivery costs and higher quality services for both your customers and your staff

With Pulseway NOC Services you can shift your focus from mundane, repetitive tasks that eat into your day to increasing sales to grow your business. NOC Services reduces service delivery costs and enables you to deliver top quality services to your customers with your current staff.

Designed to scale quickly without costly overhead, Pulseway NOC Services will allow your staff to focus on high value services and strategic growth.

Levels of NOC Services

Level 01

MONITORING

Ideal for the MSP that needs access to NOC engineers to ensure IT infrastructure health, availability and performance around the clock. Pulseway will review alarms, filter out false alerts, and escalate issues to your team. You can customize monitoring thresholds, and configure notification and escalation policies. You maintain complete control over usage, data collection and end-user interaction. Monitoring service includes:

24x7 monitoring of all devices
Access to Pulseway’s best-practice Monitoring Library
Notification via phone, email and text (SMS)
Troubleshooting and alarm-resolution tips based on Pulseway best practices
Scheduled and ad hoc reports, which provide operational and executive summaries
Deployment, update and customization of the monitor set

Level 02

MANAGEMENT

For MSPs that need more than simple Monitoring, Pulseway NOC engineers will remediate alarms based on an agreed-to set of tasks and run lists. In addition, Management Service also offers access to a Technical Services Desk to assign routine tasks such as creating user accounts, adjusting permissions, resetting user passwords, adding printers to name a few. Pulseway NOC’s Manage service includes:

All benefits of Monitor-level Pulseway NOC Services
Remediation of alarms based on mutually agreed workflows and best practices
Technical Service Desk, through which you can assign routine task to the Pulseway NOC engineers